Frequently Asked Questions

Note: If you search through the FAQ and are unable to find an answer to your question, please Contact Us.

Question
The Lecture slides won't load, what do I do?
Cookie error message?
The Lecture Slide audio won't load, what do I do?
When/where is the Final Exam?
How do I contact Tech Support?
My login doesn't work, what do I do?
How do I use the Flashcards?
Why doesn't Flashcard #xxx work?
How can I get rid of errors that won't go away?
How can I mark slideshow lectures complete?
How do I enable cookies?
What browser should I use?
How do I delete my temp files/clear my cache?
I never got a response to my email, what am I doing wrong?
The password reset feature doesn't work, what do I do?
How do I use the "Jump To" box in the Flashcards?
I don't want to pay online, how do I pay?
How do I print the flashcards and self tests?
How do I print the lecture slides?
How do I pay?
How do I use the Multiple Choice Self-Tests?
How do I create an account?
How do I purchase my E-Textbook?
The materials I purchased have the wrong name/description?
How do I use the Lecture Slides?
How do I use the Course Summary page?
How do I use the Online Program?
Tutorial/Orientation/General Information
How do I print the Summary Report?
Secure and Non-Secure Items?
What am I supposed to learn from the materials?
What is a FAQ?
How do I edit my account settings?
How do I obtain the Optional Textbook/Workbook?
I finished all the materials, now what?
What about the final exam?
What are the System Requirements?
The website is loading slowly, why is that?